Workshop

Diffusing Challenging Behaviours In Your Waiting Room

Wednesday, October 18

6:00 PM - 8:30 PM

AMA House L/2 161 Ward St, North Adelaide SA 5006


Presenter: Prashiba Thavarajadeva

BEng(IT&T), CPM(AAPM), MBA(Adel)

Practice Manager and Director

This session will provide participants with information on:

  • Understanding why some patients display difficult and challenging behaviour
  • How to identify difficult and challenging behaviour
  • Tips on how to reduce and manage early aggression in the practice environment
  • How to control our attitude and our reactions to patients who display these behaviours
  • How to diffuse a situation and transition patients from 'difficult/detractors' to 'positive/promoters' 

Cost:

$50 AMA Member

$60 Non AMA Member

Diffusing Challenging Behaviours In Your Waiting Room Oct Ama House