This qualification applies to a range of administrative roles in varied contexts. Individuals in these positions use some discretion and judgement and may provide technical advice and support to a team.

Course Scope

This course is nationally recognised and requires 13 units for award of the qualification:

2 core units, 11 elective units.

Further information will be provided at the course induction session.

Core Units

  • BSBITU307 Develop keyboarding speed and accuracy
  • BSBWHS201 Contribute to health and safety of self and others

Elective Units

  • BSBADM307 Organise schedules
  • BSBITU312 Create electronic presentations
  • BSBITU313 Design and produce digital text documents

  • BSBITU314 Design and produce spreadsheets

  • BSBITU306 Design and produce business documents
  • BSBITU309 Produce desktop published documents
  • BSBWRT301 Write simple documents
  • BSBCMM301 Process customer complaints
  • BSBCUS301 Deliver and monitor a service to customers
  • CHCDIV001 Work with diverse people

  • BSBWOR301 Organise personal work priorities and development